Support services and organisations

These organisations offer different kinds of support. This is a selected list, not a complete directory. Please check each provider’s website for current eligibility, availability, access arrangements and any charges. You can contact a service directly to ask about accessibility and communication needs.

If you or someone else is in immediate danger, call 999. This page is not an emergency service.

If you would like a copy of this page as a PDF you can get one here

Support with mental health and distress

Domestic abuse, safety and crime

  • Live Fear Free: Help and advice about domestic abuse, sexual violence and violence against women in Wales; the helpline can refer people with or without children to emergency safe accommodation. Live Fear Free helpline: 0808 8010 800.
  • Galop: Support for LGBTQ+ adults aged 18 and over experiencing abuse or violence. LGBT+ abuse and violence helpline: 0800 999 5428.
  • Vale Domestic Abuse Services: Support for people affected by domestic abuse in the Vale of Glamorgan. Vale domestic abuse support, weekdays: 01446 744755.
  • Safer Merthyr Tydfil: DART: Practical and emotional domestic abuse support for women and men aged 16 and over. DART contact: (01685) 388444; DART freephone: 0800 3897552.
  • Bawso: Specialist services for Black and minoritised people affected by abuse in Wales. Bawso 24-hour helpline: 0800 7318147.
  • Dyn Project: Support for men affected by domestic abuse in Wales. Dyn national helpline for male victims: 0808 801 0321.
  • Cyfannol Women's Aid: Support across Gwent for people affected by domestic abuse, sexual violence and violence against women. Cyfannol 24-hour support: 03300 564456.
  • Victim Support: A national support line for people affected by crime. Victim Support Supportline: 08 08 16 89 111.
  • Cardiff and Vale safeguarding: help for children: Information about how to seek help or report concerns about a child in Cardiff and the Vale of Glamorgan. Vale Family Compass, option 3: 0808 281 6727; Cardiff Family Advice, Support and Protection Hub: 03000 133 133; Out-of-hours emergency duty team: 029 2078 8570.
  • CarmDAS: Domestic abuse support, including safety planning and practical help. CarmDAS office: 01267 238410; 24-hour helpline: 01267 234725.
  • RISE Cardiff: Support in Cardiff for women, children and young people affected by violence and abuse. RISE Cardiff contact: 02920 460 566.
  • Swansea Women's Aid: Support for women and children affected by domestic abuse in Swansea. Swansea Women’s Aid 24-hour helpline: 01792 644683.
  • Thrive Domestic Abuse Services: Domestic abuse services from the organisation formerly known as Port Talbot Women’s Aid. Thrive contact: 01639 894864.
  • Calan DVS: Specialist domestic abuse services and programmes for individuals and families. Calan DVS Amman Valley local support, 9am–5pm: 01269 597474.
  • RCT Domestic Abuse Services: Domestic abuse support in Rhondda Cynon Taf, including community support and refuge accommodation for women and children; accommodation depends on assessment and availability. RCT Domestic Abuse Services contact: 01443 400791.
  • Respect Phoneline: Confidential UK helpline and webchat for people concerned about their own abusive behaviour towards a partner, and those supporting them. Respect Phoneline freephone: 0808 8024040.
  • Llamau — women’s services: Women-only housing and refuges with tailored support; check location, eligibility and availability directly. Llamau general contact, not a helpline: 029 2023 9585.
  • Women’s Pathfinder Course: Community-based support for eligible women over 18 who have offended and live in the South Wales or Gwent police areas. Referrals may be part of a criminal justice outcome or voluntary; check eligibility and access with the relevant service.

Alcohol and other drugs

Bereavement and loss

Housing, money and practical help

LGBTQ+ and neurodivergent people

Families, health and carers

Asylum and sanctuary

Veterans

  • Veterans UK: Free support for veterans and their families. Veterans UK helpline (UK): 0808 1914 2 18.
  • Change Step: Support and peer mentoring for veterans in Wales; this is not a crisis service. Change Step contact (not crisis): 0300 777 2259.